Vehicle loan or lease -- Repossession -- Complaint #12002867
Complaint Overview
Complaint ID: 12002867
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Account reinstatement or redemption after repossession
State: Delaware
ZIP Code: 19702
Date Received: 2025-02-08T12:00:00-05:00
Date Sent to Company: 2025-02-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I put XXXX down on an XXXX dollar XXXX model XXXX XXXX on XX/XX/XXXX. I got hurt and I wasnt able to make a few payments. I cancelled the gap insurance so I could defer that towards the balance. Santander told me incorrectly that I could do that. Now my car was repossessed. They told me I could only get my car back if I paid XXXX to pay off the balance. I am working again. I want my car back. Please is there anything you can do to help me?
Frequently Asked Questions
What is Complaint #12002867 about?
Complaint #12002867 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-02-08T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.