Vehicle loan or lease -- Getting a loan or lease -- Complaint #11995162
Complaint Overview
Complaint ID: 11995162
Company: Vw Credit
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Getting a loan or lease
Sub-Issue: Confusing or misleading advertising or marketing
State: California
ZIP Code: 95391
Date Received: 2025-02-07T12:00:00-05:00
Date Sent to Company: 2025-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I leased a XXXX XXXX XXXX from XXXX XXXX XXXX The dealership advertised a lease offer with a monthly payment of $ XXXX with {$4000.00} due at signing. After negotiation, I agreed to a $ XXXX lease with {$2000.00} from my trade-in and {$500.00} cash due at signing. At no point during the negotiation or signing process was I informed that VW Credit Leasing , Ltd. would claim the {$7500.00} federal EV tax credit on my behalf. The lease agreement does not explicitly state that the tax credit would be applied to my lease, nor did I sign any document acknowledging that I elected to transfer this credit. In XX/XX/XXXX, I attempted to file my XXXX tax return using XXXX, but the IRS rejected my return, stating that the XXXX tax credit had already been claimedpresumably by VW Credit Leasing , Ltd. I immediately contacted XXXX XXXX and VW Credit Leasing to request clarification and proof that I had agreed to this arrangement. VW Credit Leasing refused to provide an answer and redirected me to Volkswagen of America. XXXX XXXX 's General Manager later confirmed verbally that the {$7500.00} XXXX tax credit was included in the {$8000.00} lease rebate, but they have not provided written confirmation or any document proving I was informed before signing the lease. I have now made multiple requests for written documentation clarifying how the tax credit was applied, but neither VW Credit Leasing nor the dealership has provided any formal response. How This Affected Me I was denied the ability to claim the {$7500.00} EV tax credit on my tax return due to VW Credit Leasing appl ying it without my consent. The lease documents do not explicitly disclose that VW Credit Leasing would claim the credit, making this a lack of financial transparency. Had I known VW Credit Leasing was taking the credit, I would have structured my lease deal differently. I suffered financial harm due to misleading financial practices by VW Credit Leasing and XXXX XXXX.
Frequently Asked Questions
What is Complaint #11995162 about?
Complaint #11995162 was filed against Vw Credit regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2025-02-07T12:00:00-05:00.
How did Vw Credit respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Vw Credit?
Yes, visit the Vw Credit company profile at readthecomplaint.com/company/vw-credit to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.