Checking or savings account -- Managing an account -- Complaint #11995107
Complaint Overview
Complaint ID: 11995107
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: New Jersey
ZIP Code: 08012
Date Received: 2025-02-07T12:00:00-05:00
Date Sent to Company: 2025-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> XXXX XXXX sent me a XXXX payment for XXXX. I messaged PNC bank and ask why my XXXX wasn't available and I was told that if the sender didn't send it with instant it would take up to 3 day. I expressed my concern at never even seen that option when sending my owe XXXX payments and ask where in XXXX it gives this option they don't seem to know where this option is back on XX/XX/year> XXXX XXXX sent me a XXXX they told me the same thing then and I never received that deposit. I've ask my family and friends no one seems to have ever heard of this so I went back and read through my XXXX directions it's not there and my banking contract with PNC says my XXXX payments are available immediately so I do not understand why they keep holding my XXXX payments instead of depositing them in my acct. What can I do about this. I'm concern bc my rent and bills being late or bouncing bc there holding there deposits and there no clear reason why and seem to be no way to resolve this issue. Other than being legal actions since it's seem to be only me and my XXXX payments this is happening to please help me with this issue. Thank you
Frequently Asked Questions
What is Complaint #11995107 about?
Complaint #11995107 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-02-07T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.