Vehicle loan or lease -- Repossession -- Complaint #11994901
Complaint Overview
Complaint ID: 11994901
Company: Premier Auto Credit
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Repossession
Sub-Issue: Notice to repossess
State: California
ZIP Code: 92701
Date Received: 2025-02-07T12:00:00-05:00
Date Sent to Company: 2025-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I financed my vehicle through XXXXXX/XX/XXXXXXXX and made multiple payments toward my loan. My account was later transferred to Premier Auto Credit, but the loan balance they claim I owe is incorrect. I never received proper notice from either XXXX XX/XX/XXXXXXXX or Premier Auto Credit regarding this loan transfer. I was not informed of the transfer terms, remaining balance, or any changes to my account. Additionally, Premier Auto Credit repossessed my vehicle without providing proper notice. I was not given the required legal notice before or after the repossession, and I was not informed of my rights regarding the vehicle or any potential redemption options. I have records showing my payments, but Premier Auto Credit has not properly credited them or provided a clear breakdown of my balance. I have attempted to dispute this with them, but they have failed to correct the issue. I am requesting that the CFPB investigate this matter and that Premier Auto Credit provide an accurate statement of my loan reflecting all payments made, along with proof of proper notice regarding both the loan transfer and the repossession.
Frequently Asked Questions
What is Complaint #11994901 about?
Complaint #11994901 was filed against Premier Auto Credit regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-02-07T12:00:00-05:00.
How did Premier Auto Credit respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Premier Auto Credit?
Yes, visit the Premier Auto Credit company profile at readthecomplaint.com/company/premier-auto-credit to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.