Money transfer, virtual currency, or money service -- Lost or stolen money order -- Complaint #11994598
Complaint Overview
Complaint ID: 11994598
Company: Navy Federal Credit Union
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Lost or stolen money order
State: California
ZIP Code: 94533
Date Received: 2025-02-07T12:00:00-05:00
Date Sent to Company: 2025-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Last year, I found myself facing an eviction, which led to complications with my apartment complex. They stopped accepting money orders from me, and as a result, they returned a money order I had submitted, despite having stamped it as " received '' and made out to them. In an attempt to resolve my financial situation, I gathered that returned money order along with a few others I had saved up, all addressed to the apartment complex, and deposited them into a Navy Federal ATM. However, the transaction never appeared in my checking account. When I contacted Navy Federal for assistance, they informed me that the money orders were under investigation. After some time, they returned the money orders that did not have the " received '' stamp from my apartment, but they withheld the ones that were stamped. Navy Federal requested information that I couldn't provide, such as the receipts for those money orders. Since they had accumulated over time, I couldn't recall where I had stored any of the receipts. Despite my efforts to clarify the situation with them, they never returned the withheld money orders and continued to claim that they were investigating. One agent even mentioned that he didnt see any notes indicating that I hadnt received my money orders back or that they had been taken. Now, nearly a year later, when I reach out for updates, they still seem unable to locate my money or provide any information about it.
Frequently Asked Questions
What is Complaint #11994598 about?
Complaint #11994598 was filed against Navy Federal Credit Union regarding Money transfer, virtual currency, or money service specifically about Lost or stolen money order. It was received by the CFPB on 2025-02-07T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.