Mortgage -- Trouble during payment process -- Complaint #11994491
Complaint Overview
Complaint ID: 11994491
Company: Citizens Financial Group, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Montana
ZIP Code: 598XX
Date Received: 2025-02-07T12:00:00-05:00
Date Sent to Company: 2025-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Escrow did not pay insurance premium on time and insurance will cancel policy if I dont pay again XXXXnsurance Policy due XX/XX/XXXX. Policy bill sent XX/XX/XXXX insurance bulk payment sent by escrow to insurance company XX/XX/XXXX and this did not give enough time for the payment to be received. Therefore insurance co sent policy expiration notice on XX/XX/XXXX. I called XXXX and insurance payment still not received. I paid XXXX the premium today out of person funds. Escrow refuses to overnight money to insurance company
Frequently Asked Questions
What is Complaint #11994491 about?
Complaint #11994491 was filed against Citizens Financial Group, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-02-07T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.