Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #11976828
Complaint Overview
Complaint ID: 11976828
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Georgia
ZIP Code: 30349
Date Received: 2025-02-06T12:00:00-05:00
Date Sent to Company: 2025-02-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Okay so the first issue I started having with Cashapp was wed XX/XX/XXXX @ XXXXXXXX XXXX I contacted support and told them that my cashapp wasnt letting me receive any payments so after that they said they would get me to someone that could help me mind you this is what a cashbot said not an actual person so when they claim they finally got someone name XXXX to help me I told them that payments were being canceled every time someone sent me money so they said after taking a look at my account they confirmed that the payment exceeded the number of transactions and they told me that I could try the payment later so the next issue was outta no where on XX/XX/XXXX at XXXX they suspended my account for no reason and when they had did that I wasnt even active on my cashapp I had stop using it but of course I still had funds on there which is {$1400.00} in my savings and {$36.00} on my cash balance so I let them know that when I had woke up it says my account was suspended so they told me to let them check on my account and basically see whats goin on I also let them know like I needed to transfer my money Im a single mom and that was actually my rent money so after that they said Ill reach directly out to our specialty team and they ask for a email that they could reach me at so here we are in XXXX as of today they are still holding my money failed to fix my account or let me withdrawal my money when I talk to someone on the phone they said oh you just have a frozen balance but then like in XXXX they just closed my account outta no where when they never said they was closing my account I literally did nothing and they still have my money till this day
Frequently Asked Questions
What is Complaint #11976828 about?
Complaint #11976828 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-02-06T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.