Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #11956481
Complaint Overview
Complaint ID: 11956481
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Texas
ZIP Code: 78207
Date Received: 2025-02-05T12:00:00-05:00
Date Sent to Company: 2025-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There was unauthorized charges made to my account, also money being withdrawn from my account. Tried to get in contact with cash app customer service but could never get thru. I emailed cash app support and explained to them about money being withdrawn from my acct and also about the unauthorized charges being made. They emailed me back and said they would open up an investigation.
Frequently Asked Questions
What is Complaint #11956481 about?
Complaint #11956481 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-02-05T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.