Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #11936815
Complaint Overview
Complaint ID: 11936815
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: California
ZIP Code: 92626
Date Received: 2025-02-04T12:00:00-05:00
Date Sent to Company: 2025-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I purchased tickets for the XXXX event scheduled for XX/XX/XXXX through XXXX. I received the tickets on the day of the event, but when I attempted to use them around XXXX XXXX, they did not work, and I was denied entry. Details of the Incident : Date of Purchase : XX/XX/year> Event Date : XX/XX/year> Issue Experienced : The tickets were invalid when I tried to use them at the event around XXXXXXXX XXXX Actions Taken : I immediately contacted XXXX customer support for assistance, but they were unable to resolve the issue. On XX/XX/year>, I reached out to my bank to dispute the transaction and request assistance. Since then, the bank has provided vague responses, stating that it takes up to 90 days to resolve such matters and that they will not offer a provisional credit for this type of case. It has now been over a month since the purchase, and despite multiple follow-ups, I have not received any clear updates, resolutions, or temporary credit while the investigation is ongoing. Outcome Im Seeking : I am requesting a full refund for the invalid tickets, a clear explanation of why the issue occurred, and an update on the current status of my case. Additionally, I would appreciate transparency from both XXXX and my bank regarding the dispute process and an explanation of why provisional credit is not being provided in this situation. Thank you for addressing this matter promptly.
Frequently Asked Questions
What is Complaint #11936815 about?
Complaint #11936815 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-02-04T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.