Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11936797
Complaint Overview
Complaint ID: 11936797
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Massachusetts
ZIP Code: 021XX
Date Received: 2025-02-04T12:00:00-05:00
Date Sent to Company: 2025-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XXXX Illegally posted somebody else 's debt on my credit reports. Both Experian and XXXX XXXX. I filed two disputes with Experian and one was ignored and the other was complete in 24 hours denying my dispute with no reasons or explanations. Nothing I have ever heard of gets done in 24 hours with Experian. When I called Experian, I said How can they verify debt when it doesn't belong to me and when XXXX XXXX Never contacted me about this debt. I wasn't given any InfoMation other than they will check into it, and they were having computer issues. The only thing I was able to get was the account number that was associated with the debt. Also Experian has refused to remove a name that does not belong to me, An address that does not belong to me and they are furnishing my credit report to unauthorized companies that do not have permissible permission. I have asked and disputed with Experian about these other issues for over a year and they refuse to remove them. How can I have two different names? They are reporting false info on my reports for years and refuse to do anything about it.
Frequently Asked Questions
What is Complaint #11936797 about?
Complaint #11936797 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-02-04T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.