Checking or savings account -- Managing an account -- Complaint #11936771
Complaint Overview
Complaint ID: 11936771
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Minnesota
ZIP Code: 558XX
Date Received: 2025-02-04T12:00:00-05:00
Date Sent to Company: 2025-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I attempted to withdraw {$300.00} from my SoFi checking account at an XXXX ATM located in the XXXX store at XXXX XXXX XXXX XXXX XXXX, MN. I inserted my card and the money was dispensed by the machine. As I was standing there, I became distracted and did not physically retrieve the money from the ATM. The ATM then retracted the money and displayed an error message. The message told me the money had been retracted for safekeeping and that I needed to contact my bank. Two days later, I opened a case with SoFi via telephone explaining the circumstances. On XX/XX/year> I received and e-mail informing me that my claim was denied without any explanation. I entered an appeal and requested all records on that same day. I have received nothing.
Frequently Asked Questions
What is Complaint #11936771 about?
Complaint #11936771 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-02-04T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.