Mortgage -- Trouble during payment process -- Complaint #11917028
Complaint Overview
Complaint ID: 11917028
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process
Sub-Issue: Interest rate
State: Florida
ZIP Code: 33624
Date Received: 2025-02-03T12:00:00-05:00
Date Sent to Company: 2025-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XXXX or XXXX of 2024, my XXXX loan was sold to Shellpoint ( New Rez ). The terms of my loan are 20 years no interest per a modification completed by the original mortgage holder. Through all of the sales of my mortgage to mutiple companies, I have never had an issue with a company honoring the original modification until now. Starting in XXXX or XXXX when Shellpoint originally took over the loan, they honored the modification of no interest. In XX/XX/year>, they started charging compound interest. I contacted Shellpoint and was met with multiple calls of condescending conversations trying to tell me that interest should have been charged from the beginning. I finally called back and spoke to another representative who finally asked for the modification documents, which were uploaded to their portal as requested in XX/XX/year>. To this date, I am just receiving letters stating they are working on it with no resolution or change to my account. As of last week, I was sent a XXXX document stating interest was paid when in fact, it was not and is being disputed. I have continued to pay the amount agreed per the modification and not the interest they are charging.
Frequently Asked Questions
What is Complaint #11917028 about?
Complaint #11917028 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-02-03T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.