Credit card -- Incorrect information on your report -- Complaint #11910679
Wells Fargo Credit Card Holder Disputes Identity Theft on Credit Report
Complaint Overview
Complaint ID: 11910679
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: California
ZIP Code: 94509
Date Received: 2025-01-31T12:00:00-05:00
Date Sent to Company: 2025-02-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The risk is medium because incorrect information on a credit report, especially identity theft, can significantly impact a consumer's financial standing and creditworthiness, requiring careful investigation and resolution by the financial institution.
Consumer Sentiment: negative
Topics: Credit Reporting Errors, Identity Theft, Credit Card Fraud
AI Analysis
CFPB complaint 11910679 was filed against WELLS FARGO & COMPANY regarding Credit card (General-purpose credit card or charge card), specifically about "Incorrect information on your report". A Wells Fargo credit card customer in California reported that incorrect information, specifically that an account belonged to someone else, appeared on their credit report, leading to a closed complaint with non-monetary relief. The complaint was received on January 31, 2025 from California. The company responded with "Closed with non-monetary relief".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports from all three major bureaus and dispute any inaccuracies immediately, providing supporting documentation.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) mandates that credit reporting agencies and furnishers investigate disputes of inaccurate information in a consumer's file.
Regulatory Insight
This case highlights the importance of robust identity verification processes by credit card issuers to prevent fraudulent accounts from being reported and impacting consumers.
Resolution Likelihood
likely
State-Specific Consumer Protections
In California, consumers have strong protections under state law regarding credit reporting and identity theft, in addition to federal regulations.
Industry Comparison
This issue is common across the credit card industry, as errors in reporting or identity theft can occur with any issuer.
Related Issues
Frequently Asked Questions
What is CFPB complaint 11910679 about?
CFPB complaint 11910679 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Incorrect information on your report", specifically "Information belongs to someone else". This complaint was filed against WELLS FARGO & COMPANY on January 31, 2025.
Which company is complaint 11910679 filed against?
Complaint 11910679 was filed against WELLS FARGO & COMPANY. You can view all complaints against this company on their profile page at /company/wells-fargo-company.
What was the company's response to complaint 11910679?
WELLS FARGO & COMPANY responded with "Closed with non-monetary relief". The response was marked as timely by the CFPB.
When was complaint 11910679 filed?
Complaint 11910679 was received by the CFPB on January 31, 2025. It was sent to WELLS FARGO & COMPANY on February 3, 2025.
What state was complaint 11910679 filed from?
Complaint 11910679 was filed from California. You can view all complaints from this state at /state/CA.
Was the consumer satisfied with the resolution of complaint 11910679?
Dispute information is not available for complaint 11910679.
What product category is complaint 11910679 about?
Complaint 11910679 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 11910679 submitted?
Complaint 11910679 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 11910679?
The Fair Credit Reporting Act (FCRA) mandates that credit reporting agencies and furnishers investigate disputes of inaccurate information in a consumer's file. This relates to a Credit card complaint against WELLS FARGO & COMPANY involving "Incorrect information on your report".
How likely is complaint 11910679 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with non-monetary relief". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 11910679?
This complaint is rated as medium risk. The risk is medium because incorrect information on a credit report, especially identity theft, can significantly impact a consumer's financial standing and creditworthiness, requiring careful investigation and resolution by the financial institution.
What regulatory actions apply to complaint 11910679?
This case highlights the importance of robust identity verification processes by credit card issuers to prevent fraudulent accounts from being reported and impacting consumers. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 11910679?
Consumers should regularly review their credit reports from all three major bureaus and dispute any inaccuracies immediately, providing supporting documentation.
Are there state-specific protections for complaint 11910679?
In California, consumers have strong protections under state law regarding credit reporting and identity theft, in addition to federal regulations. This complaint was filed from California.
How does complaint 11910679 compare to industry norms?
This issue is common across the credit card industry, as errors in reporting or identity theft can occur with any issuer.
What steps should a consumer take if they discover an account on their credit report that does not belong to them?
Immediately dispute the information with the credit reporting agency and the creditor that furnished the information, providing evidence of the error or identity theft.
What does 'closed with non-monetary relief' typically mean in the context of a CFPB complaint?
It means the issue was resolved without the consumer receiving a direct monetary payment, often involving correction of errors, account adjustments, or policy changes.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.