Credit card -- Fees or interest -- Complaint #11900131
Complaint Overview
Complaint ID: 11900131
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Virginia
ZIP Code: 238XX
Date Received: 2025-01-30T12:00:00-05:00
Date Sent to Company: 2025-01-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account closed a while back but I still owed a balance, which I have been makin payments on it and eventually paid it off. As I was making payments they would charge excessive interest rates after I would make a payment and when I would call and ask why they wouldnt give me a good explanation why
Frequently Asked Questions
What is Complaint #11900131 about?
Complaint #11900131 was filed against Capital One Financial Corporation regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-01-30T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.