Mortgage -- Trouble during payment process -- Complaint #11899125
Complaint Overview
Complaint ID: 11899125
Company: Mortgage Research Center, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Illinois
ZIP Code: 62269
Date Received: 2025-02-02T12:00:00-05:00
Date Sent to Company: 2025-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am filing this complaint againsXXXX XXXX XXXX XXXX XXXX regarding their refusal to adjust my escrow account and issue a refund for over-collected property taxes, despite my eligibility for a full property tax exemption as a 100 % XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX veteran in Illinois. Issue Details : 1. XXXX XXXX was aware of my VA XXXX rating at the time of loan approval and knew I qualified for a full property tax exemption under Illinois law. However, they have continued to collect {$1100.00} per month in escrow for property taxes, even though I do not owe them. 2. The city has confirmed that I only owed property taxes for one month, yet XXXX XXXX refuses to stop escrow collections until XX/XX/year>, resulting in a total overpayment of approximately {$12000.00}. 3. XXXX XXXX has failed to take reasonable steps to verify my exemption, such as contacting the local tax authority directly. Instead, they have placed the burden on me to prove my tax exemption, despite already having my VA rating and knowledge of state laws. 4. Due to this unnecessary escrow charge, I have had to rely on credit cards to cover my expenses, creating financial hardship. Thank you for your assistance in resolving this matter.
Frequently Asked Questions
What is Complaint #11899125 about?
Complaint #11899125 was filed against Mortgage Research Center, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-02-02T12:00:00-05:00.
How did Mortgage Research Center, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mortgage Research Center, LLC?
Yes, visit the Mortgage Research Center, LLC company profile at readthecomplaint.com/company/mortgage-research-center-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.