Checking or savings account -- Problem caused by your funds being low -- Complaint #11898801
Complaint Overview
Complaint ID: 11898801
Company: Optum Bank, INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem caused by your funds being low
Sub-Issue: Non-sufficient funds and associated fees
State: Nevada
ZIP Code: 89074
Date Received: 2025-02-02T12:00:00-05:00
Date Sent to Company: 2025-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My OPTUM BANK account has been hacked. A recent series of frequent small amounts {$50.00} have been withdrawn by a company called XXXX XXXX XXXX XXXX XXXX XXXX. As a result my XXXX account has now been depleted as a result of these illegal withdrawals.
Frequently Asked Questions
What is Complaint #11898801 about?
Complaint #11898801 was filed against Optum Bank, INC. regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2025-02-02T12:00:00-05:00.
How did Optum Bank, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Optum Bank, INC.?
Yes, visit the Optum Bank, INC. company profile at readthecomplaint.com/company/optum-bank-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.