Credit card -- Other features, terms, or problems -- Complaint #11898626
Complaint Overview
Complaint ID: 11898626
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
ZIP Code: XXXXX
Date Received: 2025-02-02T12:00:00-05:00
Date Sent to Company: 2025-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
American express corporate card number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I have raised XXXX disputes XXXX XXXX & XXXX ) with Amex for transactions XXXX XXXX XXXX XXXX XXXX for {$910.00} dated XXXX XXXX transaction wherein deposit amount of {$370.00} was not adjusted. Send Amex documented proof 3 times on email XXXX and ( XXXX and confirmed with customer care team multiple time. Final confirmation on XXXX XX/XX/year> Follow up customer care service team at least for 6 times over phone and escalated twice within Amex Amex opened multiple dispute IDs and close them finally stating that they have not received documents Customer service team does not have visibility on backend dispute processing team and helpless to provide any concrete solution Backend team does not speak to customer to understand real issue and close the disputes There is no formal escalation path for customer. Only rely on customer service executive does not help solving the issue
Frequently Asked Questions
What is Complaint #11898626 about?
Complaint #11898626 was filed against American Express Company regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-02-02T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.