Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #11898588
Complaint Overview
Complaint ID: 11898588
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 92507
Date Received: 2025-02-02T12:00:00-05:00
Date Sent to Company: 2025-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In early XX/XX/year>, I discovered unauthorized XXXX transactions totaling approximately {$8100.00}. These occurred overnight from XX/XX/XXXX to XX/XX/XXXX, facilitated by individuals who manipulated and deceived me, leading to transactions made to several recipients without my consent. I immediately reported the unauthorized transactions to Wells Fargo and initiated a detailed fraud investigation request. Despite providing extensive documentation, including a detailed police report, communication logs, and evidence of the unauthorized nature of the transactions, Wells Fargo has continually denied my fraud claims. They stated that the transactions were authorized from a recognized device, disregarding the context of coercion and the ongoing police investigation, which even involved a subpoena from the detective handling the case. Simultaneously, I have been actively cooperating with law enforcement. The involvement of the District Attorney 's office underscores the seriousness of the case. The police investigation has resulted in the arrest of two out of three suspects, highlighting the criminal nature of the transactions. Despite these significant legal developments and my persistent efforts to provide all necessary documentation to Wells Fargo, the bank has not reconsidered their decision. This leaves the fraudulent transactions unaddressed and continues to significantly impact my financial stability. I am seeking justice and restitution for the funds taken from me under fraudulent circumstances, and the ongoing legal actions reflect the severity of the issue.
Frequently Asked Questions
What is Complaint #11898588 about?
Complaint #11898588 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-02-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.