Debt collection -- Communication tactics -- Complaint #11898127
Complaint Overview
Complaint ID: 11898127
Company: Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: California
ZIP Code: 90731
Date Received: 2025-02-02T12:00:00-05:00
Date Sent to Company: 2025-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Dispute Regarding Unauthorized Credit Actions I am writing to formally dispute a credit issue that has arisen due to actions taken by an individual named XXXX XXXX XXXX. To provide context, I relocated to XXXX California with my significant other after experiencing personal challenges following the tragic loss of my father in 2004. During this time, I was struggling with mental health issues and made the regrettable decision to engage in a casual relationship with XXXX XXXX. Despite my clear intentions of keeping our relationship non-committal, XXXX XXXX expressed a desire for something more serious, which I firmly declined. During our brief time together, I stayed at her mothers home in XXXX. However, I made it explicitly clear that I did not wish to enter into a formal relationship or cohabitate with her. Subsequently, I moved away while XXXX XXXX was at work and returned to my family in XXXX, IL. Shortly after my departure, I was informed that XXXX XXXX had forged my signature on a lease agreement for an apartment without my consent. Over the past year and eight months, I have reconnected with my ex-partner. Since then, XXXX XXXX has engaged in persistent harassment towards both my significant other and me. I reached out to XXXX XXXX mother regarding her daughters behavior, and she advised me to secure my credit. She also indicated that XXXX XXXX has XXXX XXXX XXXX, further complicating the situation. To make matters worse, XXXX XXXX has again forged my signature on various documents, attempting to hold me accountable for financial obligations I never agreed to. I have evidence of my financial status during that time, which includes being on public assistance, and I am currently employed as a caretaker for my significant other. Additionally, XXXX XXXX brother has reportedly engaged in hacking our social media accounts, causing further distress. We have sought legal recourse through a restraining order against her, but attempts to serve her have been unsuccessful due to her living situation not being registered in her name.
Frequently Asked Questions
What is Complaint #11898127 about?
Complaint #11898127 was filed against Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2025-02-02T12:00:00-05:00.
How did Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis?
Yes, visit the Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis company profile at readthecomplaint.com/company/rowland-avenue-management-inc-a-ka-columbia-debt-recovery-llc-d-b-a-genesis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.