Credit card -- Closing your account -- Complaint #11890923
Complaint Overview
Complaint ID: 11890923
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: Store credit card
Issue: Closing your account
Sub-Issue: Can't close your account
State: California
ZIP Code: 92071
Date Received: 2025-02-01T12:00:00-05:00
Date Sent to Company: 2025-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Kohls credit card opened fraudulently on XX/XX/year> online. Items purchased were socks, a pair of shoes, and another item I cant remember. They were shipped to an apartment in XXXXXXXX XXXX. I never ordered these nor opened the account. I called Kohls to have the account shut down. They shitnitndown, but continue to contact me about the open balance. I've reported this to the credit bureaus.
Frequently Asked Questions
What is Complaint #11890923 about?
Complaint #11890923 was filed against Capital One Financial Corporation regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-02-01T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.