Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #11890910
Complaint Overview
Complaint ID: 11890910
Company: Nissan Motor Acceptance Company LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Wisconsin
ZIP Code: 546XX
Date Received: 2025-02-01T12:00:00-05:00
Date Sent to Company: 2025-03-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My loan was paid off XX/XX/XXXX and I received a paper stamped lien release then. In XX/XX/XXXX I went to sell my vehicle and Wisconsin law had changed to only electronic lien release. DMV told me that Nissan should be able to do in minutes. I called Nissan on XX/XX/XXXX 2 times. Called XX/XX/XXXX XXXX times, XX/XX/XXXX, XX/XX/XXXX ( that was the first time I was able to speak to supervisor ), XX/XX/XXXX 2 times. In all of those phone calls, I never once got a straight answer. I still dont have the release. I begged several times to talk to supervisors and I was denied. I was lied to multiple times, athird with, misled and felt I was treated very poorly. I was not given any explanations or time frame even after I explained that I was moving out of state and was on a strict timeframe. I was also in contact with WI DMV who were appalled that Nissan was not taking care of this and the DMVs only solution was that I would have to take Nissan to court to get the lien released that was already done almost a year ago, just now need electronically. I still have no resolution and lost the sale of my vehicle due to their negligence and incompetence therefore costing me {$17000.00} and a whole lot of stress.
Frequently Asked Questions
What is Complaint #11890910 about?
Complaint #11890910 was filed against Nissan Motor Acceptance Company LLC regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2025-02-01T12:00:00-05:00.
How did Nissan Motor Acceptance Company LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Nissan Motor Acceptance Company LLC?
Yes, visit the Nissan Motor Acceptance Company LLC company profile at readthecomplaint.com/company/nissan-motor-acceptance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.