Checking or savings account -- Problem caused by your funds being low -- Complaint #11890828
Complaint Overview
Complaint ID: 11890828
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Nevada
ZIP Code: 89107
Date Received: 2025-02-01T12:00:00-05:00
Date Sent to Company: 2025-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting a formal complaint against Navy Federal Credit Union regarding multiple overdraft fees that have been improperly assessed on my account. Despite having sufficient funds at the time transactions were authorized, I was charged overdraft fees or had funds transferred from other accounts due to delayed posting of charges and credits. These practices align with recent findings by the Consumer Financial Protection Bureau ( CFPB ) against Navy Federal, which determined that similar transaction processing methods resulted in consumers being unfairly charged overdraft fees when their accounts initially had available funds. I believe these actions constitute unfair and deceptive practices. I request a full investigation into my account transactions and a review of the overdraft fees assessed. Additionally, I seek appropriate reimbursement for any improperly charged fees.
Frequently Asked Questions
What is Complaint #11890828 about?
Complaint #11890828 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2025-02-01T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.