Debt collection -- Written notification about debt -- Complaint #11890535
Complaint Overview
Complaint ID: 11890535
Company: Bread Financial Holdings, INC.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Written notification about debt
Sub-Issue: Didn't receive notice of right to dispute
State: New York
ZIP Code: 10453
Date Received: 2025-02-01T12:00:00-05:00
Date Sent to Company: 2025-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear CFPB, I am writing to formally submit a complaint regarding the handling of my credit report disputes and the inaccurate reporting of several credit card claims. These claims originated in 2018 and should adhere to the Fair Credit Reporting Act ( FCRA ) guidelines, which require negative information to be removed after seven years. However, my attempts to resolve these matters have been mishandled and met with unjust actions by the credit reporting agency and creditors involved. Upon discovering the inaccuracies, I promptly disputed the claims with my credit card issuers and the credit bureau. Under FCRA Section 605 ( b ), it is illegal to report information on a consumers credit report without proper validation or authorization. Despite this, my disputes were denied without any substantiated evidence or documentation proving the accuracy of the reported information. Furthermore, instead of resolving the matter fairly, the credit bureau vindictively updated the reporting dates to extend the negative information on my credit report, with some accounts now set to remain until XXXX. Initially, many of these accounts were slated for removal according to the standard seven-year reporting rule. However, after I disputed them, the removal dates were unjustly extended, directly contradicting FCRA guidelines. This appears to be a punitive and retaliatory action intended to harm my credit standing further. I am respectfully requesting that the CFPB investigate this matter thoroughly and ensure compliance with the FCRA. Specifically, I ask for : 1. The immediate removal of the disputed accounts from my credit report due to their improper reporting and lack of substantiating evidence. XXXX. A review of the credit bureaus practices regarding the extension of reporting dates following consumer disputes. Thank you for your time and attention to this serious matter. I trust the CFPB will take appropriate action to ensure fairness and accountability. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX Email : XXXX XXXX
Frequently Asked Questions
What is Complaint #11890535 about?
Complaint #11890535 was filed against Bread Financial Holdings, INC. regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2025-02-01T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.