Checking or savings account -- Managing an account -- Complaint #11890534
Complaint Overview
Complaint ID: 11890534
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Kentucky
ZIP Code: 42701
Date Received: 2025-02-01T12:00:00-05:00
Date Sent to Company: 2025-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I had a hold on a XXXX savings account with Capital one. I was given a check for work which an XXXX XXXX of mine deposited. Since XX/XX/XXXX their has been a hold. We have verified the issuer and my funds have been held since. it is a substantial amount ( $ XXXX ). Today I check my account and I see that the funds were withdrawn without any notice and or call. I have been attempting to contact Capital one to find out whats been going on and havent had an answer from them. The withdrawal occurred XX/XX/XXXX. And Appears as " Customer Withdrawal Hardhold ''
Frequently Asked Questions
What is Complaint #11890534 about?
Complaint #11890534 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-02-01T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.