Vehicle loan or lease -- Getting a loan or lease -- Complaint #11890493
Complaint Overview
Complaint ID: 11890493
Company: Alliant Credit Union
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Confusing or misleading advertising or marketing
State: South Carolina
ZIP Code: 293XX
Date Received: 2025-02-01T12:00:00-05:00
Date Sent to Company: 2025-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am an XXXX XXXX military member, and I have not been serviced with the care and urgency I deserve. On XX/XX/year>, I purchased a travel trailer from XXXX XXXX XXXXXXXX, SC, with financing through Alliant Credit Union. The dealership falsely claimed the trailer was winterized, yet when I connected the water for the first time in XX/XX/year>, a pipe burst immediately. A licensed technician confirmed that the trailer was never winterized, and the dealership has since admitted fault. Despite this, my warranty and insurance claims were denied, even though the trailer is still under the one-year manufacturer warranty and my extended warranty. Also we never received the proper table leg and havent been able to even sit or test the dining table out! We have received 4 different table legs and neither match! I was promised that the trailer would be ready for camping upon purchase, yet 60 days later, it remains unusable, and the issue has not been resolved in a timely manner. This negligence, both from the manufacturer and the dealer, is unacceptable. I have repeatedly contacted both the dealership and Alliant Credit Union to dispute the financing and seek resolution, yet the loan remains active despite the misrepresentation and defects.
Frequently Asked Questions
What is Complaint #11890493 about?
Complaint #11890493 was filed against Alliant Credit Union regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2025-02-01T12:00:00-05:00.
How did Alliant Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Alliant Credit Union?
Yes, visit the Alliant Credit Union company profile at readthecomplaint.com/company/alliant-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.