Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #11890422
Complaint Overview
Complaint ID: 11890422
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Alabama
ZIP Code: 366XX
Date Received: 2025-02-01T12:00:00-05:00
Date Sent to Company: 2025-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
A significant amount of money suddenly disappeared. When I inquired, I was rebuffed with no direct contact with a person. A two year wait and fight ensued when Cash App ultimately repaid the funds ON THIS INCIDENT ONLY. Other infractions took place. No interest on the money that was repaid despite two years wait. Other infractions include other smaller amounts of disappearing money and transactions declination for inappropriate reasons or outright contrary to its own regulations.
Frequently Asked Questions
What is Complaint #11890422 about?
Complaint #11890422 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-02-01T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.