Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #11888012
Experian Accused of Incorrect Account Status Reporting
Complaint Overview
Complaint ID: 11888012
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: New Jersey
ZIP Code: 07104
Date Received: 2025-01-31T12:00:00-05:00
Date Sent to Company: 2025-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
Incorrect account status information can negatively impact a consumer's credit score and ability to obtain future credit.
Consumer Sentiment: negative
Topics: Credit Reporting, Incorrect Information, Account Status
AI Analysis
CFPB complaint 11888012 was filed against Experian Information Solutions Inc. regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A New Jersey consumer reported incorrect account status information on their Experian credit report, which was closed by the company with an explanation. The complaint was received on January 31, 2025 from New Jersey. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports for accuracy and dispute any errors with the credit reporting agency.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies to ensure the accuracy of the information they report.
Regulatory Insight
Credit reporting agencies have a responsibility to investigate disputes and correct inaccurate information promptly.
Resolution Likelihood
mixed
State-Specific Consumer Protections
New Jersey residents are protected by state consumer protection laws in addition to federal regulations.
Industry Comparison
This issue is common among credit reporting agencies, highlighting the need for consumer vigilance.
Related Issues
Frequently Asked Questions
What is CFPB complaint 11888012 about?
CFPB complaint 11888012 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against Experian Information Solutions Inc. on January 31, 2025.
Which company is complaint 11888012 filed against?
Complaint 11888012 was filed against Experian Information Solutions Inc.. You can view all complaints against this company on their profile page at /company/experian-information-solutions-inc.
What was the company's response to complaint 11888012?
Experian Information Solutions Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 11888012 filed?
Complaint 11888012 was received by the CFPB on January 31, 2025. It was sent to Experian Information Solutions Inc. on January 31, 2025.
What state was complaint 11888012 filed from?
Complaint 11888012 was filed from New Jersey. You can view all complaints from this state at /state/NJ.
Was the consumer satisfied with the resolution of complaint 11888012?
Dispute information is not available for complaint 11888012.
What product category is complaint 11888012 about?
Complaint 11888012 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 11888012 submitted?
Complaint 11888012 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 11888012?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies to ensure the accuracy of the information they report. This relates to a Credit reporting or other personal consumer reports complaint against Experian Information Solutions Inc. involving "Incorrect information on your report".
How likely is complaint 11888012 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 11888012?
This complaint is rated as medium risk. Incorrect account status information can negatively impact a consumer's credit score and ability to obtain future credit.
What regulatory actions apply to complaint 11888012?
Credit reporting agencies have a responsibility to investigate disputes and correct inaccurate information promptly. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 11888012?
Consumers should regularly review their credit reports for accuracy and dispute any errors with the credit reporting agency.
Are there state-specific protections for complaint 11888012?
New Jersey residents are protected by state consumer protection laws in addition to federal regulations. This complaint was filed from New Jersey.
How does complaint 11888012 compare to industry norms?
This issue is common among credit reporting agencies, highlighting the need for consumer vigilance.
What steps should a consumer take if they discover incorrect account status information on their credit report?
The consumer should first dispute the inaccuracy directly with Experian, providing any supporting documentation. If Experian fails to resolve the issue, the consumer can file a complaint with the CFPB or consult with a consumer protection attorney.
What is the typical timeframe for a credit reporting agency to investigate and resolve a dispute?
Under the FCRA, credit reporting agencies generally have 30 days to investigate a dispute, or 45 days if the consumer provides additional information during that period.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.