Checking or savings account -- Managing an account -- Complaint #11881844
Complaint Overview
Complaint ID: 11881844
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 77477
Date Received: 2025-01-31T12:00:00-05:00
Date Sent to Company: 2025-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
this complaint is regarding capital one bank NA They have taken {$500.00} dollars of my money and wont refund it after several requests. my daughter XXXX XXXX ( she lives with my ex husband XXXX XXXX ) opened an account when she was visiting me in Texas so she can access her funds in California. XXXX I am a member of capital one for several years ( 7 years or so ) but when opening her account, they asked for her social security number but no ID or she would have scanned it in. my daughter lives with my husband and is his dependent, i do not have her SSN or birth certificate XXXX it is given to him by consent of court and me. I gave her a check of {$500.00} from my XXXX account ( not cash ) to deposit in her account as a gift. She did so by using the app on my phone which i use to deposit mobile checks. now the bank claimed ID fraud saying i was stealing her ID and calling them. why would i do such a thing. i gave her money would that help me. as she called them every time she was visiting me. they ask us questions when we opened the account etc. how can we remember exact dates. they claimed money laundering. they asked us to take our ID and go to the bank in texas.. we did me nad my daughter on XX/XX/XXXX. the banker did not know what to do with the ID. yet no refund of the money. they keep our {$500.00} ( much needed funds for my daughter ) and refuse to give it back. i would ask the bank give her the {$500.00} or refund me the check. the bank closed the account, they promised to reopen it. we have shown them two different people two ID yet no results.
Frequently Asked Questions
What is Complaint #11881844 about?
Complaint #11881844 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-31T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.