Prepaid card -- Trouble using the card -- Complaint #11841265
Complaint Overview
Complaint ID: 11841265
Company: Fifth Third Financial Corporation
Product: Prepaid card
Sub-Product: Payroll card
Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card
State: California
ZIP Code: 92102
Date Received: 2025-01-28T12:00:00-05:00
Date Sent to Company: 2025-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I finally received the new card that was order over 6 days from XX/XX/XXXX to XX/XX/XXXX but then once I activated the card I was unable to see my balances on the card to track my spending Ive had online access the entire time now Ive been blocked it almost seems as if I was blocked due to me complaining to the CFPB this company continues to create more issue rather than solve them which is very frustrating.
Frequently Asked Questions
What is Complaint #11841265 about?
Complaint #11841265 was filed against Fifth Third Financial Corporation regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-01-28T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.