Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #11841122
Complaint Overview
Complaint ID: 11841122
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Texas
ZIP Code: 76116
Date Received: 2025-01-29T12:00:00-05:00
Date Sent to Company: 2025-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally address two serious issues I have experienced with Cash App platform : 1. Unauthorized Sharing of My Personal Information : I recently discovered that my personal information was shared with a third-party company without my consent. This is a clear violation of my privacy and trust as a user of CASHAPP service. As per CASHAPP stated policies and applicable data protection laws, I expect transparency and accountability regarding how my information is handled. 2. Denial of Fraudulent Disputes : In addition to the data breach, I encountered fraudulent activity on my account and promptly reported it. However, my dispute was denied without sufficient investigation or explanation. This leaves me not only financially impacted but also deeply concerned about the security of my funds on your platform. I request the following actions : A detailed explanation of how my information was leaked and the measures being taken to prevent future breaches. A thorough investigation into the fraudulent activity and reconsideration of my dispute claim. Appropriate compensation or resolution for the financial and emotional distress caused by these incidents. I trusted that CASHAPP would handle this matter with the urgency and seriousness it deserves. Since they failed to address my concerns it left me with no choice but to escalate this issue to regulatory authorities and consumer protection agencies.
Frequently Asked Questions
What is Complaint #11841122 about?
Complaint #11841122 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-01-29T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.