Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11840848
Complaint Overview
Complaint ID: 11840848
Company: Block, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Missouri
ZIP Code: 63011
Date Received: 2025-01-29T12:00:00-05:00
Date Sent to Company: 2025-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Cash App ( Block, Inc. ) XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX Subject : Formal Complaint and Demand for Compensation Due to Lost Funds To Whom It May Concern, I am writing to formally dispute the loss of my funds in the amount of {$1900.00}, which was sent via Cash App on XX/XX/XXXX, [ Year ], as documented in the attached transaction records. Despite my attempts to resolve this matter through your customer support, I have received no adequate solution or refund. Pursuant to 15 U.S.C. 1693 et seq. ( Electronic Fund Transfer Act EFTA ) and the Consumer Financial Protection Bureau ( CFPB ) regulations, Cash App is required to conduct a proper investigation and provide a resolution for unauthorized, erroneous, or failed transactions. Your failure to resolve this issue violates my rights under these federal protections. Furthermore, past legal actions against Cash App, including class-action lawsuits for failing to properly investigate disputed transactions, demonstrate a pattern of negligence and unfair business practices. If Cash App does not resolve this matter promptly, I will have no choice but to escalate my complaint through legal action, including filing complaints with the CFPB, Federal Trade Commission ( FTC ), and relevant state authorities. To resolve this issue, I demand the following : A full refund of {$1900.00} to my Cash App account or linked bank account. Compensation for any financial harm resulting from the lost funds, including overdraft fees, penalties, or missed payments. A written confirmation of corrective action taken to ensure similar issues do not occur in the future. If I do not receive a resolution within 14 days, I will take further legal action, including : Filing a CFPB complaint at www.consumerfinance.gov/complaint. Reporting this issue to the FTC at www.reportfraud.ftc.gov. Consulting an attorney for a lawsuit against Cash App based on violations of consumer protection laws. I expect a prompt and fair resolution to this matter. Please respond by [ Date : 14 days from today ] to avoid further legal consequences. Sincerely, [ XXXX XXXX ]
Frequently Asked Questions
What is Complaint #11840848 about?
Complaint #11840848 was filed against Block, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-29T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.