Vehicle loan or lease -- Repossession -- Complaint #11840718
Complaint Overview
Complaint ID: 11840718
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Voluntary repossession
State: New York
ZIP Code: 11772
Date Received: 2025-01-29T12:00:00-05:00
Date Sent to Company: 2025-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Urgent Request for Car Release and Fee Refund Dear Ally Financial and Dezba Recovery, I am writing to follow up on my previous correspondence regarding the unlawful repossession of my vehicle on XX/XX/year>, and to reiterate my request for immediate action to resolve this matter. As stated in my previous letter, I believe that the repossession was conducted without proper legal procedures and in violation of my rights as a consumer. I am currently waiting for the release of my car and the refund of the excessive fees that were applied to my account following the repossession. It has been several days since I submitted my previous letter, and I have yet to receive any acknowledgment or confirmation regarding the status of my requests. Attached to this email, you will find the letter I received from Ally Financial, which further outlines my concerns and the actions I expect to be taken. I urge you to review this document and respond promptly, as the situation is causing me significant stress and financial hardship. To reiterate, I am requesting the following : 1. The immediate release of my vehicle. 2. A full refund of all fees associated with the unlawful repossession. 3. Written confirmation of the removal of any negative marks from my credit report related to this incident. 4. The movement of four payments toward the end of my contract to assist with my financial difficulties. 5. A written apology for the mishandling of my account and personal information. I kindly request that you acknowledge receipt of this email within three business days and provide me with a timeline for resolving these issues. If I do not receive a satisfactory response within this timeframe, I will have no choice but to escalate the matter further, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ) and pursuing legal action. Thank you for your attention to this urgent matter. I look forward to your prompt response. Sincerely, XXXX XXXX XXXX XXXX XXXX : XXXX Email : XXXX XXXX
Frequently Asked Questions
What is Complaint #11840718 about?
Complaint #11840718 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-01-29T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.