Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #11840320
Complaint Overview
Complaint ID: 11840320
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Rhode Island
ZIP Code: 029XX
Date Received: 2025-01-29T12:00:00-05:00
Date Sent to Company: 2025-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I spoke with representatives from Cash App regarding a money transfer that occurred in 2021. During my conversation with a young lady from Cash App, she informed me that she couldnt see the dispute I had filed at that time. I explained that I remember addressing the issue when it first happened, but like other disputes, it was denied. I did not authorize any transactions with XXXX XXXX XXXX or XXXX ; these two individuals stole over {$4000.00} from my account. I filed an FTC report and requested that Cash App investigate to help recover those funds.
Frequently Asked Questions
What is Complaint #11840320 about?
Complaint #11840320 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-01-29T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.