Mortgage -- Trouble during payment process -- Complaint #11835030
Complaint Overview
Complaint ID: 11835030
Company: Valley National Bancorp
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: New Jersey
ZIP Code: 08872
Date Received: 2025-01-28T12:00:00-05:00
Date Sent to Company: 2025-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Frequently Asked Questions
What is Complaint #11835030 about?
Complaint #11835030 was filed against Valley National Bancorp regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-01-28T12:00:00-05:00.
How did Valley National Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Valley National Bancorp?
Yes, visit the Valley National Bancorp company profile at readthecomplaint.com/company/valley-national-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.