Credit card -- Problem when making payments -- Complaint #11802511
Complaint Overview
Complaint ID: 11802511
Company: Navy Federal Credit Union
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Massachusetts
ZIP Code: 02150
Date Received: 2025-01-27T12:00:00-05:00
Date Sent to Company: 2025-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I have been a loyal deposit and XXXX credit card customer at Navy Federal Credit Union since XX/XX/XXXX. During this time, I have spent over XXXX XXXXXXXX on my XXXX and consistently pay off most, if not all, of my balance by the due date. NFCU has increased my credit limit twice, and I maintain a strong credit score of XXXX. Yet, despite this positive relationship, NFCU continues to impose a five-day hold on electronic payments to my XXXX card from my non-NFCU checking accounts, citing the Federal Reserve as the reasonwhile they profit from the interest on my withheld funds. On XX/XX/XXXX, NFCU withdrew $ XXXX from my non-NFCU checking account electronically, and I was informed by XXXX, a supervisor at NFCU, that these funds will not be credited to my account until XX/XX/XXXX. Once again, the Federal Reserve is being blamed for this delay. Furthermore, they refuse to reimburse me for the interest lost during this hold period. This practice seems unjust, and I believe it should be addressed as a matter of legality and fairness.
Frequently Asked Questions
What is Complaint #11802511 about?
Complaint #11802511 was filed against Navy Federal Credit Union regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-01-27T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.