Student loan -- Struggling to repay your loan -- Complaint #11801689
Complaint Overview
Complaint ID: 11801689
Company: Servicer Under Contract With Federal Student Aid
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Massachusetts
ZIP Code: 02127
Date Received: 2025-01-27T12:00:00-05:00
Date Sent to Company: 2025-03-11T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I achieved XXXX XXXX payments during the MOHELA platform transition and pause. My XXXX payment was XX/XX/XXXX. I made a manual payment that was processed by MOHELA on XX/XX/XXXX, since my auto payment had not been pulled by my due date ( XX/XX/XXXX ) despite communication from MOHELA that autopay would not be effected during the transition. The MOHELA website lists the XXXX payment as processed. I submitted my employment certification form on XX/XX/XXXX. My payment counts on XXXX were updated = XXXX out of XXXX payments, and have been at this count for the last 7 months. The XXXX payment is listed as ineligible. I'm so close. I'm sure you hear this all the time- but one payment! That I made and MOHELA took! I have achieved XXXX payments. I'd love for my discharge processing to begin. I have sent repeated requests for review, reconsideration, and adjustment. They have been closed with no explanation. I have many innumerable phone calls and have been on hold for countless hours. I have filed complaints. And I recently requested to be reviewed for a different XXXX payment plan with the hope that being placed on a processing forbearance would bring me across the finish line. I have yet to be placed on a processing forbearance. Ive watched others months past my XXXX payment achieve forgiveness. I am stuck. Please, I beg of you. Help.
Frequently Asked Questions
What is Complaint #11801689 about?
Complaint #11801689 was filed against Servicer Under Contract With Federal Student Aid regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-01-27T12:00:00-05:00.
How did Servicer Under Contract With Federal Student Aid respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Servicer Under Contract With Federal Student Aid?
Yes, visit the Servicer Under Contract With Federal Student Aid company profile at readthecomplaint.com/company/servicer-under-contract-with-federal-student-aid to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.