Money transfer, virtual currency, or money service -- Problem adding money -- Complaint #11781895
Complaint Overview
Complaint ID: 11781895
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Problem adding money
State: West Virginia
ZIP Code: 248XX
Date Received: 2025-01-26T12:00:00-05:00
Date Sent to Company: 2025-02-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
They let this XXXX XXXX take money from my account after I showed them he had hacked my account and changed my phone number he kept changing my password, my email and my phone numbers I even sent a screen shot of all this to confirm all this to to customer service representative they still let him take the money didnt do nonthing about it! I just want my money back.
Frequently Asked Questions
What is Complaint #11781895 about?
Complaint #11781895 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Problem adding money. It was received by the CFPB on 2025-01-26T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.