Checking or savings account -- Managing an account -- Complaint #11772852

Complaint Overview

Complaint ID: 11772852

Company: Wells Fargo & Company

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Sub-Issue: Deposits and withdrawals

State: California

ZIP Code: 94585

Date Received: 2025-01-24T12:00:00-05:00

Date Sent to Company: 2025-01-24T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

This is an appeal to the results of our original complaint. I was told to submit it here. I have a case with XXXX XXXX XXXX XXXX as well, this is a Elder Abuse case whereas the defendant transferred via XXXX, XXXX from my trust account to her Wells Fargo, XXXX XXXX XXXX XXXXXXXX accounts. This went to court as she was prosecuted and charged for all crimes involved. Wells Fargo in my first go around submitted a check to me for {$7100.00} and stated that per the " Reg E-Electronic Transfer '' that was all we could get out of the total amount of {$42000.00}, which this amount was determined by the Forensic Accountant. The actual total that was taken via XXXX, XXXX, ATM withdrawals and checks she forged total {$150000.00}. You should have all documents from the XXXX. Than I filed a XXXX complaint/appeal and than Wells Fargo submitted another check to me for {$8300.00} again stating the same excuse about the above regulation saying customers are required to report unauthorized electronic fund transfers within 60 days of the bank 's transmittal of the statement to avoid liability. I have not cashed these checks as I feel this was a court case and I was told by their fraud department back in XXXX of XXXX that in order to get my money back I had to prosecute in a court of law. I did that as with Covid and time it took XXXX years. They state they can't verify the phone call, which obviously old, but you can't just use this excuse. I contacted the FDIC as well and explained the entire situation and they stated to me that I did exactly what I was supposed to do and I should get all of my money back. I'm tired of playing games with Wells Fargo as this isn't right. Also, the fact that the Consumer Financial Protection is filing a Federal lawsuit again Wells Fargo, XXXX and XXXX XXXX for exactly what happened to me!!! I want at least the balance of the XXXX, XXXX transfers back. The remaining balance is {$26000.00}, which will make the total paid back {$42000.00} according to the XXXX XXXX findings of the transfers. I will continue to move forward and fight for my money for my deceased friends, who never deserved to be threatened, physically abused at all, he was scared to death to go against her, which is why the only thing he kept changing was his ATM card. You can see that she would transfer XXXX and run to the ATM and pull out the money. Also, you can see that she XXXX transferred sometimes XXXX or XXXX times in a day and Wells Fargo 's " XXXX Department '' did absolutely nothing, so they claim on their phone line and website that they take pride in protecting their customers.. I say XXXX on that because if they did, they would've called him and he could've went to the branch per their request to change his account. I want the money back.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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