Credit card -- Problem with a purchase shown on your statement -- Complaint #11772639
Complaint Overview
Complaint ID: 11772639
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 94025
Date Received: 2025-01-22T12:00:00-05:00
Date Sent to Company: 2025-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaint : Fraudulent Transaction and Unfair Dispute Resolution with XXXX, Wells Fargo Credit Card I am writing to express my frustration and disappointment with the handling of a fraudulent transaction on my XXXX, Wells Fargo credit card. Despite my efforts to dispute the charge, Wells Fargo rejected my claim, citing that the card was still in my possession. Incident Details : Date of transaction : XX/XX/XXXX Amount : {$360.00} Location : Physical store in XXXX, XXXX XXXX ( I was NO where there ) Date of discovery : XX/XX/XXXX Dispute resolution : Rejected by Wells Fargo Issues : Unfair Dispute Rejection : Despite providing evidence that I was not present at the transaction location, Wells Fargo rejected my dispute. I find it unreasonable to deny my claim based solely on the card 's physical possession. Lack of Transparency : When I requested the transaction time, Wells Fargo claimed they did not have this information. This lack of transparency erodes my trust in the bank. Request : I request that the CFPB investigate this matter and take necessary actions to ensure that Wells Fargo reverses the disputed transaction and removes any associated fees. Thank you for your attention to this matter. I look forward to a resolution. Sincerely,
Frequently Asked Questions
What is Complaint #11772639 about?
Complaint #11772639 was filed against Wells Fargo & Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-01-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.