Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11772411
Complaint Overview
Complaint ID: 11772411
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Arkansas
ZIP Code: 71901
Date Received: 2025-01-22T12:00:00-05:00
Date Sent to Company: 2025-01-22T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My previous dispute was said to be investigated and verified, but it was not according to the law. It is ridiculous that consumers have to repeatedly go through this and be taken advantage of at the cost of companies who make billions, while we suffer and are denied credit opportunities. I, XXXX XXXX, am filing this updated complaint against XXXX XXXX XXXX XXXX ( Account Number XXXX ) and the three major credit reporting agencies ( Equifax, XXXX , and XXXX ) regarding ongoing violations of consumer protection laws and failure to properly investigate and correct inaccurate information on my credit reports. Failure to Properly Validate Debt XXXX XXXX has once again failed to provide the detailed validation I requested, including : A copy of the original signed agreement Documentation showing the chain of ownership of the debt A detailed accounting of the alleged debt Their response merely stated the debt was " verified '' without providing evidence of how it was verified, which is insufficient under the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). Inconsistent and Inaccurate Reporting Across Credit Bureaus FCRA Violations Failure to conduct a reasonable investigation : XXXX XXXX 's response and the credit bureaus ' actions shows they verified the information without conducting the thorough investigation required by the FCRA. Failure to correct inaccurate information : The inconsistencies across credit bureaus suggest that inaccurate information has not been corrected as required by the FCRA and a proper investigation has not been done. Failure to provide requested documentation : The company 's failure to provide the documentation I requested to validate the debt violates both the FDCPA and FCRA. Recent Legal Actions Against Credit Reporting Agencies I draw your attention to recent legal actions taken by the CFPB against XXXX and Equifax for similar violations : On XX/XX/year>, the CFPB filed a lawsuit against XXXX for conducting " sham investigations '' of consumer disputes. On XX/XX/year>, the CFPB ordered Equifax to pay a {$15.00} XXXX civil penalty for failing to properly investigate disputes and allowing previously deleted errors to reappear on credit reports. These actions demonstrate that the issues I've experienced are part of a broader pattern of behavior by major credit reporting agencies. Request for Action I request that the CFPB : Investigate whether XXXX XXXX and the credit reporting agencies conducted reasonable investigations as required by the FCRA. Require XXXX XXXX to provide the detailed debt validation I initially requested. Investigate the inconsistencies in reporting across the three credit bureaus. Ensure that all inaccurate information is removed from my credit reports if it can not be properly validated. Take appropriate enforcement action against XXXX XXXX and the credit reporting agencies for any violations of consumer protection laws. Given the similarity between the violations alleged in the recent lawsuits and the issues I've experienced, I believe it is crucial for the CFPB to thoroughly investigate this matter to protect consumers from ongoing harm caused by improper credit reporting and investigation practices. Thank you for your attention to this matter. I look forward to a resolution that ensures compliance with all applicable consumer protection laws and regulations.
Frequently Asked Questions
What is Complaint #11772411 about?
Complaint #11772411 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-22T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.