Checking or savings account -- Managing an account -- Complaint #11772137
Complaint Overview
Complaint ID: 11772137
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 76109
Date Received: 2025-01-23T12:00:00-05:00
Date Sent to Company: 2025-01-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi. I have been making periodic cash deposits into my Chime account the last couple months, and upon logging in for the first time in a while, I noticed I only had {$1.00} left in my account despite depositing over {$2000.00}. I quickly realized after a quick look at my checking account with Chime, and someone had been taking out my money & spending it at a merchant titled Apple Balance Add. However, I do not have an XXXX XXXX to even add money to myself. I immediately filed a dispute on the transactions and reached out to XXXX XXXX through email to get any documentation that would assist me. After adding this documentation, Chime still did not look at any of the documentation I provided, and went ahead & quickly closed my dispute without any explanation and ignored my documentation I uploaded to the dispute. Im now asking for the help of CFPB to assist me with getting back my rightfully earned funds that were taken from me. I will be opening a rebuttal for these transactions, but considering Chime completely ignored all of my documentation that provide context & confirmation that I did not authorize those transactions. Please help ASAP!!
Frequently Asked Questions
What is Complaint #11772137 about?
Complaint #11772137 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-23T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.