Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #11772088
Complaint Overview
Complaint ID: 11772088
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Illinois
ZIP Code: 60446
Date Received: 2025-01-24T12:00:00-05:00
Date Sent to Company: 2025-01-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint against Cash App ( Block Inc. ) due to inadequate customer service, unfair practices, and failure to protect consumers, which I believe violate the Consumer Financial Protection Act ( CFPA ), the Electronic Fund Transfer Act ( EFTA ), and Regulation E. Specific Issues : 1. Failure to Prevent and Address Fraud : Cash App did not implement timely or effective measures to safeguard my account against fraud, leaving it vulnerable and unprotected. 2. Unfair Dispute Resolution Process : When I attempted to resolve fraudulent transactions on my account, Cash App 's dispute resolution process was unfair and deceptive. They failed to comply with their obligations under the EFTA and Regulation E, including timely investigation and resolution of the dispute. 3. Consumer Harm : As a result of these failures, I experienced significant financial losses, inconvenience, and stress. Specifally, Cash App failed to take timely and effective measures to prevent and address fraud on thier platform, leaving my account vulnerable and unprotected. Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the electronic fraud transfer act ( EFTA ) and Regulation E. These actions have caused significant inconvience and finacial loss, and I seek appropriate redress for these violations.
Frequently Asked Questions
What is Complaint #11772088 about?
Complaint #11772088 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-01-24T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.