Checking or savings account -- Managing an account -- Complaint #11772030
Complaint Overview
Complaint ID: 11772030
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Nebraska
ZIP Code: 684XX
Date Received: 2025-01-24T12:00:00-05:00
Date Sent to Company: 2025-01-24T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There was an atm deposit error. A check that was made for {$1000.00} was read by the atm as {$7000.00}. Then the bank debited my account {$6000.00} to correct the error. Then after debiting the funds, they put a hold on my account for the whole {$7000.00} therefore making my account negative and giving me no access to any of my money I had previously before this transaction. When I called the bank and asked why they put a hold on funds they already debited from my account they said it would take a week before I had access to any of my funds in my account therefore any bills coming out of my account will be returned and I will be getting charged which I believe is absolutely appalling since I had funds in my account prior to this transaction. They offered no explanation or assistance to resolve the issue quicker than a week.
Frequently Asked Questions
What is Complaint #11772030 about?
Complaint #11772030 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-24T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.