Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #11771937
Complaint Overview
Complaint ID: 11771937
Company: Capital One Financial Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem canceling credit monitoring or identify theft protection service
State: Texas
ZIP Code: 75104
Date Received: 2025-01-24T12:00:00-05:00
Date Sent to Company: 2025-01-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaint regarding Capital One handling of my personal data, which was breached and misused. Despite the seriousness of this situation, capital one did not inform me of or provided the necessary details regarding the breach and the potential misuse of information. The lack of communication and transparency is unacceptable and has left me vulnerable due to their negligence in protecting my data and failing to provide prompt and sufficient notice to me as a consumed
Frequently Asked Questions
What is Complaint #11771937 about?
Complaint #11771937 was filed against Capital One Financial Corporation regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2025-01-24T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.