Credit card -- Other features, terms, or problems -- Complaint #11771467
Complaint Overview
Complaint ID: 11771467
Company: Block, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: North Carolina
ZIP Code: 27406
Date Received: 2025-01-23T12:00:00-05:00
Date Sent to Company: 2025-01-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive had questions about pending charges on my cash app account and requested refunds for payments I did not authorize on numerous occasions, but there was no customer service support or phone line to connect with the company.
Frequently Asked Questions
What is Complaint #11771467 about?
Complaint #11771467 was filed against Block, INC. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-01-23T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.