Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #11770836
Complaint Overview
Complaint ID: 11770836
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Connecticut
ZIP Code: 06513
Date Received: 2025-01-24T12:00:00-05:00
Date Sent to Company: 2025-01-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I charged my client for custom made whole sale products From my cosmetics business .it was set to arrive the following business day I then allowed my client to leave with product. Square then froze my account discontinued services labeling the transaction high risk but would not Disclose why. After stating I need to allow them a 90 day holding period of the funds. Which places my small business in a bad state considering I sold most of my inventory and need the money to repurchase product and reinvest into my business. Also they sent out a 1099 form and reported the money already to the irs but have not released it
Frequently Asked Questions
What is Complaint #11770836 about?
Complaint #11770836 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2025-01-24T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.