Credit reporting or other personal consumer reports -- Improper use of your report -- Complaint #11770004
Complaint Overview
Complaint ID: 11770004
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly
State: Rhode Island
ZIP Code: 02908
Date Received: 2025-01-22T12:00:00-05:00
Date Sent to Company: 2025-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Formal Complaint Against Equifax for FCRA and CFPA Violations Dear CFPB, I am reaching out to formally address inaccuracies and disputes in my credit report maintained by Equifax XXXX and Equifax Information Services LLC ( " Equifax '' ). I am seeking the CFPB 's assistance to hold Equifax accountable for its repeated violations of the Fair Credit Reporting Act ( FCRA ) and the Consumer Financial Protection Act ( CFPA ), as highlighted in the Bureau 's recent actions ( File No. XXXX ). These issues have caused me measurable harm and placed an undue burden on me. Violations Identified XXXX. Neglecting Reinvestigation Requirements Equifax has failed to properly reinvestigate disputed information as mandated by FCRA XXXX XXXX ( a ) ( XXXX ) ( A ), relying on inadequate processes such as incomplete XXXX XXXX XXXX XXXX XXXX XXXX XXXX 2. Failure to Notify Furnishers in a Timely Manner Equifax has violated FCRA Section 1681i ( a ) ( 2 ) ( A ) by failing to forward relevant dispute information to furnishers within the required timeframe. 3. Mishandling Hard Inquiry Disputes Equifax declines to investigate hard inquiry disputes without arbitrary preconditions, contrary to FCRA Sections 1681i ( a ) ( 1 ) ( A ) and 1681i ( a ) ( 2 ). 4. Providing Misleading Updates to Consumers Equifaxs communications regarding dispute outcomes are often unclear, incomplete, or contradictory, violating FCRA Section 1681i ( a ) ( 6 ). 5. Inadequate Accuracy Standards Equifax has not implemented sufficient procedures to ensure maximum possible accuracy in consumer reports, breaching FCRA Sections 1681i ( a ) ( 5 ) and 1681e ( b ). Personal Impact Equifaxs noncompliance has resulted in : Rejection of credit and housing applications due to inaccuracies on my report. Emotional distress from repeated, unresolved disputes. Financial setbacks tied to erroneous hard inquiries and unverifiable account information. Disputed Information Late Payments : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bank XXXX XXXX XXXX XXXX Bank - XXXX Closed Negative Accounts : XXXX - XXXX XXXX XXXX - XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Inquiries : XXXX Addresses : XXXX XXXX, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Grounds Equifaxs actions violate several laws, as established in CFPB 's enforcement actions XXXX FCRA Section 1681e ( b ) : Failing to implement adequate procedures to ensure accuracy. FCRA Section 1681i ( a ) : Neglecting to notify furnishers, reinvestigate disputes, and provide clear results to consumers. FCRA Section 1681i ( a ) ( 5 ) : Reinserting incorrect information without proper authorization or notification. CFPA Section 5536 ( a ) : Engaging in unfair and deceptive practices. Request for Assistance I request the CFPB to : Conduct a thorough investigation into Equifaxs compliance with FCRA and CFPA requirements. Direct Equifax to remove all inaccurate, unverifiable, or outdated information from my report. Provide me with a detailed report outlining the steps taken to resolve these disputes. Impose penalties and implement corrective measures to ensure compliance and prevent further consumer harm. Statement I declare that the information in this complaint is true and accurate to the best of my knowledge. I urge the CFPB to act promptly to rectify these violations and safeguard consumer rights.
Frequently Asked Questions
What is Complaint #11770004 about?
Complaint #11770004 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2025-01-22T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.