Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #11769782
Complaint Overview
Complaint ID: 11769782
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Oklahoma
ZIP Code: 73003
Date Received: 2025-01-23T12:00:00-05:00
Date Sent to Company: 2025-01-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint against Cash App ( Block, Inc. ) filed with the Consumer Financial Protection Bureau ( CFPB ) highlights the following issues : 1.Lack of Fraud Prevention : Cash App failed to implement effective measures to address fraud, leaving the users account vulnerable and unprotected. 2.Unfair Dispute Resolution Process : The companys process for handling disputes was described as deceptive and non-compliant with the Electronic Fund Transfer Act ( EFTA ) and Regulation E requirements. 3.Impact on the User : These failures caused significant inconvenience and financial loss, leading the user to seek appropriate resolution. The user may consent to have their complaint published on consumerfinance.gov to inform others, with personal information removed.
Frequently Asked Questions
What is Complaint #11769782 about?
Complaint #11769782 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-01-23T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.