Checking or savings account -- Managing an account -- Complaint #11769188
Complaint Overview
Complaint ID: 11769188
Company: Solar Mosaic LLC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 90805
Date Received: 2025-01-17T12:00:00-05:00
Date Sent to Company: 2025-02-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
GOVERNMENT PROGRAM to go solar- I qualified, accordigly. In XXXX - XXXX XXXX XXXX went solar with XXXX XXXX " XXXX co XXXX XXXX Mosaic XXXX XXXX co ''. The roofers ( hired by the XXXXXXXX XXXX ) broke my water faucet from my porch & wasn't fixed correctly. XXXXXXXX XXXX team broke the water faucet again & wasn't fixed correctly. XXXXXXXX XXXX placed ground metals in the faucet pipe. XXXX from XXXX XXXX CA wasn't approving for several time until the faucet was correctly fixed. The Solar Panels finally were activated until XX/XX/XXXX. XXXXXXXX XXXX is asking me to pay {$12000.00} ( estimated ) plus my regular monthly payment amount {$150.00} no later than XX/XX/XXXX. I'm asking both companies XXXX XXXX XXXX Mosaic to communicate with each other and move the date XX/XX/XXXX to a future date due to the water faucent problem & the activation date XX/XX/XXXX. I need to file my taxes for XXXX to include the activaiton date XX/XX/XXXX & in XXXX, I will file my taxes for XXXX to continue & complete with the solar panels to be filed with the IRS. XXXX XXXX XXXXXXXX XXXX ( XXXX ) XXXX ask for client XXXX XXXX with email address XXXX. Mosaic XXXX XXXX ( XXXX ) XXXX AC # XXXX Loan # XXXX XXXX. My Name is : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX ( XXXX ) XXXX.
Frequently Asked Questions
What is Complaint #11769188 about?
Complaint #11769188 was filed against Solar Mosaic LLC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-17T12:00:00-05:00.
How did Solar Mosaic LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Solar Mosaic LLC?
Yes, visit the Solar Mosaic LLC company profile at readthecomplaint.com/company/solar-mosaic-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.