Money transfer, virtual currency, or money service -- Overdraft, savings, or rewards features -- Complaint #11758159
Complaint Overview
Complaint ID: 11758159
Company: Navy Federal Credit Union
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Overdraft, savings, or rewards features
State: Georgia
ZIP Code: 30038
Date Received: 2025-01-25T12:00:00-05:00
Date Sent to Company: 2025-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Using XXXX XXXX with my navy federal card and also XXXX XXXX card through my digital wallet it would allow me to tap and pay and the money comes off the card Immediately and thats for both branches later on that night or the next day the money will come back on my card like I havent used any money and then when I used more money, the money that I previously used through the digital wallet would now be taken off my card along with the new purchases, which would overdraft my account and it does it every time so I chose to stop using XXXX XXXX with Navy Federal and XXXX XXXX
Frequently Asked Questions
What is Complaint #11758159 about?
Complaint #11758159 was filed against Navy Federal Credit Union regarding Money transfer, virtual currency, or money service specifically about Overdraft, savings, or rewards features. It was received by the CFPB on 2025-01-25T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.